Our services
Personal. With the flexibility to make your bike holiday unique.
General information
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Since we do not have fixed dates and times, you can be flexible with your arrangements and bookings.
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Not as such. We do not organise group tours. We are, however, happy to organise holidays for groups. Please get in touch to tell us what you have in mind and we will be able to advise.
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On your arrival, we will introduce ourselves and explain your cycling holiday information pack. We will talk about the route, what you can look forward to and go over gps navigation.
If needed, we will talk you through the GPS app (Ride With GPS), and make sure everything is loaded correctly.
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This includes detailed route maps, local information about places of interest on each tour, as well as our own ‘off the beaten track’ local recommendations.
The maps and tour information we provide are easy to follow and can also include short-cuts, ‘extra miles’ or other detour options depending on your interests.
We will have send you the routes before you will arrive here.
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We use a variety of tried and tested accommodations in our region of various standards from specialist B&Bs to top quality hotels, depending on the chosen tour or your preference.
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Should you have any problems on the road – call us, we are here to sort things out and get you back under way.
Booking and Terms and Conditions
These terms and conditions form the basis of our contract with you. We will be doing our very best to make sure things work out, but in booking with us (Galloway Cycling Holidays) we assume you have agreed to them.
Booking
Most bookings will be handled through our booking platform (WeTravel) through which we also collect required information.
Your tour leader/contact person is responsible for your booking with us and our contract is with them. They are responsible for all payments for the group. We assume that you are aware of the hazards of cycling, and are healthy enough to undertake a cycling holiday.
Quoted prices for your accommodation is for 2 people sharing. Single occupancy can be booked, but will often cost more than the sharing price. We welcome Solo riders, i.e. guests not part of a group.
Breakfasts are included, unless self-catering accommodation is used.
Tours that include luggage transfer are priced to include this service in your booking price.
To make things easy for you we arrange pickups from our local train / bus stations to your accommodation on your arrival day, as well as for your returns to the stations. Details will be in the tour descriptions.
Guided tours with us at your side can be added to your holiday at additional cost.
Alteration to your booking
When you need to alter your booking we will be trying our very best to change things, but there will be occasions when this is impossible. There may be a service charge for this work.
Payment
The full balance of your holiday with us needs to be paid not less than 6 weeks prior to your arrival. If full payment is not made, we reserve the rights to treat the booking as cancelled by you. Our usual cancellation policy (see below) will be in effect at that point.
Tour Deposit
A booking is accepted by us:
a) when we confirm the holiday availability and cost, and
b) on receipt of the deposit payment within 7 days of agreement of route details and accommodation
To complete a booking we ask for a non-refundable deposit of 25% of the total holiday cost within 7 days of agreement of route and accommodation. The final payment will be requested at least 6 weeks before starting the holiday.
Deposits are normally non-refundable, but to date we have a sympathetic policy with a proportion returned according to the tour preparation work done. Please see our cancellation policy for more detailed information.
We comply with the EEC Package Travel Directive 1992. Your deposit and full payment is held in a separate bank account until your holiday has been completed.
Payment Methods
Most bookings will be handled through our booking platform (WeTravel) which has an integrated payment facility.
In the event that we will take the payment separately, we accept payment in UK pounds sterling using debit or credit card. Bank transfers (wire transfers) also work fine and credit or debit cards can be used. We request customers pay any transaction and bank administration charges.
We often use WISE for international transactions because of the low transfer and conversion charges. If you prefer to pay with a credit card, we can send out a Online Payment request via SumUp , but would ask for a 3% surcharge of the holiday costs to cover the the system’s administration fees.
Cancellation
If you need to cancel
This does not happen very often and we will be trying to find alternatives. Any time after you have confirmed your holiday, let us know as soon as possible that you or a member of your group can no longer come.
If you need to cancel your trip however we will charge a percentage of your holiday price as follows:
until 30 days before starting your trip: 25% of the entire holiday price
from 29th to 15th day: 40% of the entire holiday price
from 14th - 7th day: 80% of the entire holiday price
from 6th day of the your planned trip, or on no show: 90% of the entire holiday price
If you cannot finish your trip due to unforeseen circumstances on your part, we cannot refund any of your holidays payments.
If we need to cancel
Let's hope this never happens. But if it does, we will try to find an alternative holiday for you or refund 100% of your payments to us.
Loss or damage
If you hire our bicycles, and/or helmets then bikes/helmets are your responsibility for the duration of your holidays, and all damage or loss is at your expense.
Insurance
Medical costs and returning you to your home can run up a very big bill. By booking with us we assume that you have coverage or travel insurance sufficient for an active cycling holiday.
If we fail to get you to the train station on time for some unforeseen circumstances, we can not be held responsible. This should be taken up with your insurance company for refund.
Road conditions or weather may force us to change your itinerary and we reserve the right to change routes or accommodation as required without liability.
Terms and Conditions - Bike Hire
By hiring our equipment, you agree to the following TERMS & CONDITIONS:
Bike Hire - General Terms
We will issued you with a lock, if you leave the bike unattended it must be used
You will not use our bikes on mountain bike routes
You will not ‘ lend ‘ the bike to anyone
You will return the bike at the agreed time
You will report any damage, accidents or mechanical issues when they occur
All damage must be paid for
You will pay for additional tubes beyond the number of tubes issued with the bike
Only those over 18 are allowed to ride eBikes
You accept sole responsibility for your own safety. If you are part of a group you are responsible for the safety of others, unless you are part of a guided ride with Galloway Cycling Holidays
Bike Hire (only, i.e. not part of a holiday package)
If a deposit is taken on hiring a bike, it will be returned or refunded once the bike has been checked for damage and we reserve the right to retain the deposit for any bike damaged during use.
Payment Methods
Most of the booking for bike hire will be taken through our booking platform (WeTravel).
In the event we agree to take the payment separately, we accept payment in UK pounds sterling using debit or credit card and cash. We also accept, Bank transfers (wire transfers), credit or debit cards. We request customers pay any transaction and bank administration charges, if applicable.